Couldn't agree more. Like a lot of things, it's all about finding that balance and weaving the two together. Great stuff Lindsay!
(by the way, Ben - our other conversation was coming up as a 404 today so I couldn't respond, but thanks for getting back to me. If it's easiest for you, feel free to shoot me an email - email@example.com, and we can go from there. Really looking forward to talking more.)