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The Many Hats of a Community Manager

Neilson Spencer

Rarely are there parts of an organization that community managers don't touch. In any given workday, they assume a variety of different roles, from customer service reps to marketing assistants. Putting on and taking off these hats in the shuffle can often be a challenging task, but they somehow manage to make it look easy. In honor of all community managers, here's a snapshot of the many personas they take on.

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  • Cece Chou

    I think soon we will be making any purchase simply by scanning a QR code...