Discover and share stories

of adventure, connection, and change making.

2 people think this is good

Power to the People

Neilson Spencer

Now that social media dominates communication, it should come as no surprise that 80% of companies are planning to incorporate social media into their customer service strategies in 2013. Social media isn't the preferred method of customer service yet, but it's certainly the fastest growing. Customers' vocal and visible complaints online mean they have more power than ever — and high expectations to match. Therefore, companies that plan to succeed must become more responsive.

Continue to



  1. {{}}
  1. {{fields.video_link.url}}

Ready to post! You’ve uploaded the maximum number of images.

Your video is ready to post!

Oops! Nice pic, but it’s just not our (file) type. Please try uploading a .jpg or .png image.

Well, this is embarrassing. Something went wrong when posting your comment. Care to try again?

That image is too large. Maximum size is 6MB.

Please enter a valid URL from YouTube or Vimeo.

Embedding has been disabled for this video.


Posting comment...