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Leadership Lessons Learned from a Vegas Casino

Center for Teaching Quality

The MGM Grand Las Vegas Hotel was the largest hotel in the world at its grand opening in 1993. Yet a crucial mistake forced designers back to the drawing board within three years. CTQ teacher and author Bill Ferriter makes the connection between MGM and organizational leadership: "Driving successful change efforts depends on developing plans that resonate with YOUR core customers." Click to read and discuss!
Photo Credit: Octavio Solórzano via Flickr

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