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  • Jordan Larson

    Interesting topic, I guess, though you should have included the fact that O'Connor asked the party in question if they planned on tipping, to which they still declined to tip. As he notes in his article: "I asked some of the group as they were picking up their orders if they had intended to not tip. They hemmed and hawed and walked away." This complicates the question of whether or not they thought they were supposed to tip, as a food truck worker implied to them that they should tip. It doesn't render the point of this article moot, but I do think that point deserved acknowledgement. Also, what exactly do you mean with "O'Connor wrote on The Awl about the experience, then took to Twitter for some tip-shaming"? He very clearly tip-shamed before the wrote about it at The Awl...

  • Ari Krepostman

    Whether or not food truck workers "deserve" tips is not really at issue. What is at issue is Brendan O'Connor and his immenseand ridiculou sense of entitlement. This guy sounds like a first class brat. First, he spouts off his mouth AT A CUSTOMER over Twitter. Then, he goes on to blame his employer for cracking down on what he thinks of as advocating for himself. He was not "advocating" for himself at all. He was making a fool of himself by blaming the (almost) victim of his own tirade (his employer could easily have lost Glass, Lewis, & co as a client had the twitter remark gone unreported. The proper way to deal with this sitch would have been for O'Connor to inform his employer of the tip oversight on the part of the customer. It would be up the the employer to discuss the issue witht he client, give the employee a little "make up tip", or perhaps, do nothing at all. As an employer, if I'd found out my employee had done something similar to O'Connor, I too would have fired him on the spot.

  • Jordan Larson

    Interesting article, I guess, though it declines to mention that O'Connor asked the customers if they intended to tip, so it's not that they had no idea they should be tipping. As he notes in his article: "I asked some of the group as they were picking up their orders if they had intended to not tip. They hemmed and hawed and walked away." I can't really think of a situation in which a worker would request a tip, or make it clear that they should be given a tip, and the customer's refusal to tip would be due to anything but their own rudeness. It doesn't render this article moot, but it certainly deserved mentioning. Also, what do you mean when you write "O'Connor wrote on The Awl about the experience, then took to Twitter for some tip-shaming"? He very clearly tip-shamed before he wrote about it at The Awl, not after.

  • someguyfromnewyork

    some valid points here of where the responsibility for good pay rests (the employers), but there are other factors as well. First, look at the state of this economy and the actions of our government for the past 12 years since 9/11. It's become completely mismanaged, throwing money away on defense and at bailing out foreign banks. Our government supports the livelihood of the mega-rich, providing them welfare. Here we have a poor guy who busts his hump everyday to provide you the convenience of freshly cooked food. Sure, tipping is voluntary, but isn't it kind of a jerk move to place such a huge order at a food truck and not tip him anything when you're part of that top 1% who can literally wipe their ass with a Benjamin and not break a sweat?

  • mbstrawn

    Backing vavavoom's comment, the question is "Why do we tip in the first place?" Because restaurants pay very low wages and we all know that servers work off of tips (I DO NOT agree with this culture!). So I think we have to ask this same question to truck workers. Do you get paid a reasonable wage? If so, then why are we expected to tip you for doing your job? If you get paid like restaurant servers, then yes tipping should be expected.

  • GCzene

    The poor server's tweet didn't mention the food truck's name so why fire him? I think this makes the folks at Glass, Lewis look even worse. So, thanks for firing your employee, we'll be back ?

  • munmay

    I've been in the US only since 09. The tipping culture continues to confuse me. You open a restaurant business, hoping for customers to come in and eat your food. Operating a restaurant come with a set of expenses, much like any other businesses. You decided to run it, you should then think about how to bare your own expenses, including your waiters and waitresses. Why should I need to pay for my food (helping your business) and pay for taxes and then help your business again by supporting your workers, you are the employer, you support your own employees. Much like how a creative agency, for example, takes care of their own expenses and employees. They don't expect clients to pay more for my pencils and computer, when all these have been taken in consideration when they set their service price. Employees in a creative agency work like crazy, no sleep, early mornings, they do great work, well some of them do. But nobody is taking care of them? Oh yes! their employers do. I would tip the security guard who warns me of danger in the middle of the night, but it's not in your culture, I would tip the firefighter for saving people in a burning building, but it's not in your culture either. I would also tip a speaker in a conference because he opened my eyes, but it's too weird to do in your culture. These public shamings are getting out of hand. Someone did not tip, not the person's fault, he gave you business, in fact, you should thank him. He could have went to another truck or restaurant or beauty salon but he chose to come to your establishment. You put out signs of your menu, took the effort to work in a food truck when you could be doing anything else that, invested in bettering your truck's appearance, invested in a bunch of appliances, truck, utensils, etc, hoping someone would give you a return on your investment. So he did. But, you chose to shame him because you're not happy enough--he didn't leave you with something that's completely voluntary to hand out. Time to shame someone else. But I'm not a fan of the blamming game.

    • Ari Krepostman

      Dear foreigner, Just because you are confused doesn't mean it doesn't make sense. We tip for good service. Its a gesture to say I acknowledge you are providing me a service and you do your work in a manner that makes me feel good.

      When in Rome, do as the Romans do -- or face their disapproving scowls or worse.

  • Vavavoom

    BS. This US tipping culture is a scam so employers can get away with paying ridiculous low wages. Pay your people well our get out of the way.

  • Liz Dwyer

    I'm so glad you raised this question because I know so many in our community are food truck aficiandos. It's certainly something I hadn't thought about before, but you can be sure that the next time I wander down the street to snag a banh mi tofu sandwich, I'll be looking for a tip jar.